Customer Contact Center
Video Experience Collaboration
New Collaboration Experience
Zoom Video ExperienceZoom Contact Center - Chat, SMS, Voice & Video - OmniChannel Experience.
With cloud contact center software, you can reduce call load and provide instant and accurate resolution 24/7.
Easily create skills, categories of skills, and proficiency levels for individual contact center agents. Route calls from customers to the right agent, and improve your first contact resolution and CSAT score.
Provide a more personalized and interactive customer engagement using video with screen share, file share and chat.
New Collaboration Experience
Zoom Video Experience